Zammad Monitoring with Zabbix

Zammad Configuration

Click on Settings --> Users --> New User and create a new user for Zabbix by filling out FIRSTNAME, LASTNAME, EMAIL, PASSWORD and setting the PERMISSIONS to Agent (Figure 1):

Figure 1

Once the user is created, locate the user, click the 3 dots under ACTIONS column and click on View from user's perspective option from the corresponding menu (Figure 2):

Figure 2

Click the user's initials on the bottom left of the screen and click on the Profile option from the corresponding menu (Figure 3):

Figure 3

Under the Profile section, click Token Access --> Create (Figure 4):

Figure 4

In the Add a Personal Access Token window, in the name field enter Zabbix, check AGENT under TICKET and click the Create button (Figure 5):

Figure 5

On the resulting Your New Personal Access Token window, ensure you copy the token and click the OK, I've copied my token button (Figure 6):

Figure 6

In the Token Access page, under the Personal Access Tokens you should see the following entry (Figure 7):

Figure 7

Zabbix Configuration

Click on Administration --> General -->GUI --> Macros (Figure 8):

Figure 8