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User Console Login

First Time User Console Login

  • The first time you access the User Self-Service Portal, you will be prompted to Set Password. Click on the Send Code button (Figure 1).

Figure 1

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  • The system will send a Set User Console Password message to your e-mail address. Click on the Reset Password link in the e-mail (Figure 2):

Figure 2

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  • In the Set New Password page, enter a new password (at least 8 characters), ideally leave the Check against haveibeenpwned.com drop-down set to YES and click the Submit button (Figure 3):

Figure 3

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  •  After successfully setting the password, click on the click here link located on the top of the window to login to the User Console (Figure 4) or alternatively, use one of the links in the Hermes Secure Email Gateway Quarantine Report.

Figure 14

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Once you have succesfully created a new password, the system will prompt to proceed to the Login screen by clicking the Proceed to Login button on the bottom of the page (Figure 2).

Figure 2

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User Self-Service Portal Login

Login to the User Self-Service Portal as follows:

  1. Verify your email address appears in the Email Address field (this field cannot be modified).
  2. Enter your password in the Password field.
  3. Click on the Logon button.
  4. Upon succesful authentication the system will direct you to the appropriate section of the User Self-Service Portal depending on which link or button you clicked from either the Hermes Secure Email Gateway Daily Quarantine Report or the Hermes Secure Email Gateway Scheduled Quarantine Report (Figure 3) .

Figure 3

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Forgot Password to the User Self-Service Portal

If you forgot the password to the User Self-Service Portal, you can reset it by following the instructions below:

  1. Click on the Forgot Password? button on the top right of the User Self-Service Portal Login page (Figure 4).

Figure 4

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  1. The system will re-direct you to the Forgot User Self-Serive Portal Password page. From that page, click on the Send Code button (Figure 5).

Figure 5

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  1. After clicking the Send Code button, the system will send an email with a special code to your mailbox and re-direct you to the Forgot User Self-Service Portal Password Code page (Figure 6). 

Figure 6

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  1. Check your mailbox for an email with the subject Your Hermes SEG User Self-Service Portal Code. Open the email and look for a 10-digit alphanumeric code (Figure 7).

Figure 7

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  1. Copy the code from the email and paste it in the Code field in the Forgot User Self-Service Portal Password Code page and click on the Verify Code button (Figure 8).

Figure 8

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  1. If you entered the correct code, the system will reset User Self-Service Portal Password and send a confirmation email about your password reset to your mailbox.
  2. Next, go back to either the Hermes Secure Email Gateway Daily Quarantine Report or the Hermes Secure Email Gateway Scheduled Quarantine Report in your mailbox and click on any of the links or buttons to access the User Self-Service Portal (Figure 9).

Figure 9

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  1. You will be prompted to create a new password. Follow the directions on the section above titled First Time User Self-Service Portal Login to create a new password.
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