User Console Login

First Time User Console Login

  • The first time you access the User Self-Service Portal, you will be prompted to Set Password. Click on the Send Code button (Figure 1).

Figure 1

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  • The system will send a Set User Console Password message to your e-mail address. Click on the Reset Password link in the e-mail (Figure 2):

Figure 2

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  • In the Set New Password page, enter a new password (at least 8 characters), ideally leave the Check against haveibeenpwned.com drop-down set to YES and click the Submit button (Figure 3):

Figure 3

image-1645787475956.png

  • After successfully setting the password, click on the click here link located on the top of the window to login (Figure 4) or alternatively use one of the links in a Hermes Secure Email Gateway Daily Quarantine Report or a Hermes Secure Email Gateway Scheduled Quarantine Report.

Figure 4

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User Portal Login

  1. Verify your email address appears in the Email Address field (this field cannot be modified).
  2. Enter your password in the Password field.
  3. Click on the Sign In button (Figure 1).

Figure 1

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Forgot Password to the User Console

  • Click on the Forgot Password? button on the bottom right of the User Console Login page (Figure 4).

Figure 1

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  1. The system will re-direct you to the Reset Password page. Click on the Send Code button (Figure 2).

Figure 2

image-1645789172505.png

  • The system will send a Set User Console Password message to your e-mail address. Click on the Reset Password link in the e-mail (Figure 2):

    Figure 2

    image-1645736707420.png

    • In the Set New Password page, enter a new password (at least 8 characters), ideally leave the Check against haveibeenpwned.com drop-down set to YES and click the Submit button (Figure 3):

    Figure 3

    image-1645787475956.png

    • After successfully setting the password, click on the click here link located on the top of the window to login (Figure 4) or alternatively use one of the links in a Hermes Secure Email Gateway Daily Quarantine Report or a Hermes Secure Email Gateway Scheduled Quarantine Report.

    Figure 4

    image-1645788478956.png