Accessing the User Console

The User Self-Service PortalConsole can ONLY be accessed by clicking on any of the links or buttons on the daily daily Hermes Secure Email Gateway Daily Quarantine Report or the scheduled Hermes Secure Email Gateway Scheduled Quarantine Report.

Hermes Secure Email Gateway Daily Quarantine Report

The Hermes Secure Email Gateway Daily Quarantine Report is a report that Hermes SEG generates on a daily basis and delivers to each user's mailbox. The report MAY contain any emails from the previous day that the system has quarantined and did NOT deliver to the user's mailbox. By default ALL users receive this report on a daily basis regardless if the report contains quarantined emails.

Hermes Secure Email Gateway Scheduled Quarantine Report

The Hermes Secure Email Gateway Scheduled Quarantine Report Report is a report that Hermes SEG generates on 2, 4 or 8 hour intervals (depending on configuration) and delivers to a user's mailbox providing that the user was configured to receive this report. The report MAY contain any emails from the same day that the system has quarantined and did NOT deliver to the user's mailbox. By default this report is NOT send to any users unless those users have been specifically configured to receive this report.

Each report contains the following links:

• MailReport StatisticsSettings  - Clicking this link will direct you to the UserReport Self-Service PortalSettings where you can viewadjust emailthe statisticssettings customizedfor tothis your email address.report.
• ReportMessage SettingsHistory  -  Clicking this link will direct you to theMessage User Self-Service Portal where you adjust the report settings for your email address.
• History & Archive - Clicking this link will direct you to the User Self-Service PortalHistory where you can search, view/download and release email messages to your mailbox.
• Sender Filters  - Clicking this link will direct you to the UserSender Self-Service PortalFilters where you can setcreate Sender Filters in order to block/allow orfilters blockfor outside email addresses or domains.addresses.
• Online Help  -  Clicking this link will direct you to thisthe pageHermes SEG Online Help where you can read detailed instructions on how to use each part of the User Console (Figure 1).

Figure 1

Additionally, if quarantined messages exist, the following buttons will be next to each quarantined message:

• View Msg -  Clicking this button will direct you to the User Self-Service PortalConsole where you can view and/or download that particular message (provided your email address has been configured by your administrator to be able to download messages).
• Release Msg - Clicking this button button will direct you to the User Self-Service PortalConsole where the system will release and deliver that that message to your mailbox (provided that the message is not archived) (Figure 2).

Figure 2