Accessing the User Self-Service Portal

The User Self-Service Portal can ONLY be accessed by clicking on any of the links or buttons on the daily Hermes Secure Email Gateway Daily Quarantine Report or the scheduled Hermes Secure Email Gateway Scheduled Quarantine Report.

Hermes Secure Email Gateway Daily Quarantine Report

The Hermes Secure Email Gateway Daily Quarantine Report is a report that Hermes SEG generates on a daily basis and delivers to each user's mailbox. The report MAY contain any emails from the previous day that the system has quarantined and did NOT deliver to the user's mailbox. By default ALL users receive this report on a daily basis regardless if the report contains quarantined emails.

Hermes Secure Email Gateway Scheduled Quarantine Report

The Hermes Secure Email Gateway Scheduled Quarantine Report is a report that Hermes SEG generates on 2, 4 or 8 hour intervals (depending on configuration) and delivers to a user's mailbox providing that the user was configured to receive this report. The report MAY contain any emails from the same day that the system has quarantined and did NOT deliver to the user's mailbox. By default this report is NOT send to any users unless those users have been specifically configured to receive this report.

Each report contains the following links:

Mail Statistics - Clicking this link will direct you to the User Self-Service Portal where you can view email statistics customized to your email address.
Report Settings - Clicking this link will direct you to the User Self-Service Portal where you adjust the report settings for your email address.
History & Archive - Clicking this link will direct you to the User Self-Service Portal where you can search, view/download and release email messages to your mailbox.
Sender Filters -Clicking this link will direct you to the User Self-Service Portal where you can set Sender Filters in order to allow or block email addresses or domains.
Online Help - Clicking this link will direct you to this page (Figure 1).

Figure 1

Additionally, if quarantined messages exist, the following buttons will be next to each quarantined message:

View Msg - Clicking this button will direct you to the User Self-Service Portal where you can view and/or download that particular message (provided your email address has been configured by your administrator to be able to download messages).
Release Msg - Clicking this button will direct you to the User Self-Service Portal where the system will release and deliver that message to your mailbox (provided that the message is not archived) (Figure 2).

Figure 2