Zammad Monitoring with Zabbix

Zammad Configuration 

 Click on Settings --> Users --> New User and create a new user for Zabbix by filling out FIRSTNAME , LASTNAME , EMAIL, PASSWORD and setting the PERMISSIONS to Agent ( Figure 1 ): 

 Figure 1 

 

 Once the user is created, locate the user, click the 3 dots under ACTIONS column and click on View from user's perspective option from the corresponding menu ( Figure 2 ): 

 Figure 2 

 

 Click the user's initials on the bottom left of the screen and click on the Profile option from the corresponding menu ( Figure 3 ): 

 Figure 3 

 

 Under the Profile section, click Token Access --> Create ( Figure 4 ): 

 Figure 4 

 

 In the Add a Personal Access Token window, in the name field enter Zabbix , check AGENT under TICKET and click the Create button ( Figure 5 ): 

 Figure 5 

 

 On the resulting Your New Personal Access Token window, ensure you copy the token and click the OK, I've copied my token button ( Figure 6 ): 

 Figure 6 

 

 In the Token Access page, under the Personal Access Tokens you should see the following entry ( Figure 7 ): 

 Figure 7 

 

 Zabbix Configuration 

 Click on Administration --> General -->GUI --> Macros ( Figure 8 ): 

 Figure 8 

 

 Under the Macros page, click on the Add link to add a new Macro ( Figure 9 ): 

 Figure 9 

 

 In the new Macro entry enter {$ZABBIX.URL} in the Macro field, enter the URL to the Zabbix serverand in the Value field and click the Update button below  ( Figure 10 ): 

 Figure 10 

 

 Click on Administration --> Media Types --> Zammad . In the zammad_access_token field enter the Personal Access Token you created earlier the Zammad, in the zammad_url field enter the the URL to your Zammad installation, in the zammad_customer field enter the e-mail address of the Zammad user you created earlier and click the Update button ( Figure 11 ): 

 Figure 11 

 

 Click on Administration --> Users --> Zabbix-User (where Zabbix-User is a user already created in Zabbix). Once in the User page, click on Media and then click the Add button ( Figure 12 ): 

 Figure 12 

 

 In the Media window, in the Type field, select Zammad , in the Send to field enter AnyText (this field is not used but it's required to be filled in) and click the Add button ( Figure 13 ): 

 Figure 13 

 

 Back in Users --> Media , you should see the newly added Zammad media type. Ensure you click the Update button to save your changes (Figure 14): 

 Figure 14