# Zammad Monitoring with Zabbix

### Zammad Configuration

Click on **Settings --> Users --> New User** and create a new user for Zabbix by filling out **FIRSTNAME**, **LASTNAME**, **EMAIL, PASSWORD** and setting the **PERMISSIONS** to **Agent** (**Figure 1**):

**Figure 1**

[![image-1609102694405.png](https://docs.deeztek.com/uploads/images/gallery/2020-12/scaled-1680-/image-1609102694405.png)](https://docs.deeztek.com/uploads/images/gallery/2020-12/image-1609102694405.png)

Once the user is created, locate the user, click the 3 dots under **ACTIONS** column and click on **View from user's perspective** option from the corresponding menu (**Figure 2**):

**Figure 2**

[![image-1609102424908.png](https://docs.deeztek.com/uploads/images/gallery/2020-12/scaled-1680-/image-1609102424908.png)](https://docs.deeztek.com/uploads/images/gallery/2020-12/image-1609102424908.png)

Click the user's initials on the bottom left of the screen and click on the **Profile** option from the corresponding menu (**Figure 3**):

**Figure 3**

[![image-1609102893415.png](https://docs.deeztek.com/uploads/images/gallery/2020-12/scaled-1680-/image-1609102893415.png)](https://docs.deeztek.com/uploads/images/gallery/2020-12/image-1609102893415.png)

Under the Profile section, click **Token Access --> Create** (**Figure 4**):

**Figure 4**

[![image-1609103031468.png](https://docs.deeztek.com/uploads/images/gallery/2020-12/scaled-1680-/image-1609103031468.png)](https://docs.deeztek.com/uploads/images/gallery/2020-12/image-1609103031468.png)

In the **Add a Personal Access Token** window, in the name field enter **Zabbix**, check **AGENT** under TICKET and click the **Create** button (**Figure 5**):

**Figure 5**

[![image-1609103192887.png](https://docs.deeztek.com/uploads/images/gallery/2020-12/scaled-1680-/image-1609103192887.png)](https://docs.deeztek.com/uploads/images/gallery/2020-12/image-1609103192887.png)

On the resulting **Your New Personal Access Token** window, ensure you copy the token and click the **OK, I've copied my token** button (**Figure 6**):

**Figure 6**

[![image-1609103319054.png](https://docs.deeztek.com/uploads/images/gallery/2020-12/scaled-1680-/image-1609103319054.png)](https://docs.deeztek.com/uploads/images/gallery/2020-12/image-1609103319054.png)

In the **Token Access** page, under the **Personal Access Tokens** you should see the following entry (**Figure 7**):

**Figure 7**

[![image-1609103581508.png](https://docs.deeztek.com/uploads/images/gallery/2020-12/scaled-1680-/image-1609103581508.png)](https://docs.deeztek.com/uploads/images/gallery/2020-12/image-1609103581508.png)

### Zabbix Configuration

Click on **Administration --> General -->GUI --> Macros** (**Figure 8**):

**Figure 8**

[![image-1609103782860.png](https://docs.deeztek.com/uploads/images/gallery/2020-12/scaled-1680-/image-1609103782860.png)](https://docs.deeztek.com/uploads/images/gallery/2020-12/image-1609103782860.png)

Under the **Macros** page, click on the **Add** link to add a new Macro (**Figure 9**):

**Figure 9**

[![image-1609153549502.png](https://docs.deeztek.com/uploads/images/gallery/2020-12/scaled-1680-/image-1609153549502.png)](https://docs.deeztek.com/uploads/images/gallery/2020-12/image-1609153549502.png)

In the new Macro entry enter **{$ZABBIX.URL}** in the **Macro** field, enter the URL to the Zabbix serverand in the **Value** field and click the **Update** button below (**Figure 10**):

**Figure 10**

[![image-1609153726997.png](https://docs.deeztek.com/uploads/images/gallery/2020-12/scaled-1680-/image-1609153726997.png)](https://docs.deeztek.com/uploads/images/gallery/2020-12/image-1609153726997.png)

Click on **Administration --> Media Types --> Zammad**. In the **zammad\_access\_token** field enter the Personal Access Token you created earlier the Zammad, in the **zammad\_url** field enter the the URL to your Zammad installation, in the **zammad\_customer** field enter the e-mail address of the Zammad user you created earlier and click the **Update** button (**Figure 11**):

**Figure 11**

[![image-1609156308393.png](https://docs.deeztek.com/uploads/images/gallery/2020-12/scaled-1680-/image-1609156308393.png)](https://docs.deeztek.com/uploads/images/gallery/2020-12/image-1609156308393.png)

Click on **Administration --> Users --> Zabbix-User** (where Zabbix-User is a user already created in Zabbix). Once in the User page, click on **Media** and then click the **Add** button (**Figure 12**):

**Figure 12**

[![image-1609156851653.png](https://docs.deeztek.com/uploads/images/gallery/2020-12/scaled-1680-/image-1609156851653.png)](https://docs.deeztek.com/uploads/images/gallery/2020-12/image-1609156851653.png)

In the **Media** window, in the **Type** field, select **Zammad**, in the **Send to** field enter **AnyText** (this field is not used but it's required to be filled in) and click the **Add** button (**Figure 13**):

**Figure 13**

[![image-1609156997108.png](https://docs.deeztek.com/uploads/images/gallery/2020-12/scaled-1680-/image-1609156997108.png)](https://docs.deeztek.com/uploads/images/gallery/2020-12/image-1609156997108.png)

Back in **Users --> Media** , you should see the newly added **Zammad** media type. Ensure you click the **Update** button to save your changes (Figure 14):

**Figure 14**

[![image-1609157186553.png](https://docs.deeztek.com/uploads/images/gallery/2020-12/scaled-1680-/image-1609157186553.png)](https://docs.deeztek.com/uploads/images/gallery/2020-12/image-1609157186553.png)