# User Console Login

### First Time User Console Login

- The first time you access the User Self-Service Portal, you will be prompted to **Set Password.** Click on the **Send Code** button (**Figure 1**).

**Figure 1**

[![image-1645736419595.png](https://docs.deeztek.com/uploads/images/gallery/2022-02/scaled-1680-/image-1645736419595.png)](https://docs.deeztek.com/uploads/images/gallery/2022-02/image-1645736419595.png)

- The system will send a **Set User Console Password** message to your e-mail address. Click on the **Reset Password** link in the e-mail (**Figure 2**):

**Figure 2**

[![image-1645736707420.png](https://docs.deeztek.com/uploads/images/gallery/2022-02/scaled-1680-/image-1645736707420.png)](https://docs.deeztek.com/uploads/images/gallery/2022-02/image-1645736707420.png)

- In the **Set New Password** page, enter a new password (at least 8 characters), ideally leave the **Check against haveibeenpwned.com** drop-down set to **YES** and click the **Submit** button (**Figure 3**):

**Figure 3**

[![image-1645787475956.png](https://docs.deeztek.com/uploads/images/gallery/2022-02/scaled-1680-/image-1645787475956.png)](https://docs.deeztek.com/uploads/images/gallery/2022-02/image-1645787475956.png)

- After successfully setting the password, click on the **click here** link located on the top of the window to login (**Figure 4**) or alternatively use one of the links in a **Hermes Secure Email Gateway Daily Quarantine Report** or a **Hermes Secure Email Gateway Scheduled Quarantine Report**.

**Figure 4**

[![image-1645788478956.png](https://docs.deeztek.com/uploads/images/gallery/2022-02/scaled-1680-/image-1645788478956.png)](https://docs.deeztek.com/uploads/images/gallery/2022-02/image-1645788478956.png)

### User Portal Login

1. Verify your email address appears in the **Email Address** field (this field cannot be modified).
2. Enter your password in the **Password** field.
3. Click on the **Sign In** button (**Figure 1**).

**Figure 1**

[![image-1645788940413.png](https://docs.deeztek.com/uploads/images/gallery/2022-02/scaled-1680-/image-1645788940413.png)](https://docs.deeztek.com/uploads/images/gallery/2022-02/image-1645788940413.png)

### Forgot Password to the User Console

- Click on the **Forgot Password?** button on the bottom right of the User Console Login page (**Figure 4**).

**Figure 1**

[![image-1645789079919.png](https://docs.deeztek.com/uploads/images/gallery/2022-02/scaled-1680-/image-1645789079919.png)](https://docs.deeztek.com/uploads/images/gallery/2022-02/image-1645789079919.png)

2. The system will re-direct you to the **Reset Password** page. Click on the **Send Code** button (**Figure 2**).

**Figure 2**

[![image-1645789172505.png](https://docs.deeztek.com/uploads/images/gallery/2022-02/scaled-1680-/image-1645789172505.png)](https://docs.deeztek.com/uploads/images/gallery/2022-02/image-1645789172505.png)

- The system will send a **Set User Console Password** message to your e-mail address. Click on the **Reset Password** link in the e-mail (**Figure 2**):

**Figure 2**

[![image-1645736707420.png](https://docs.deeztek.com/uploads/images/gallery/2022-02/scaled-1680-/image-1645736707420.png)](https://docs.deeztek.com/uploads/images/gallery/2022-02/image-1645736707420.png)

- In the **Set New Password** page, enter a new password (at least 8 characters), ideally leave the **Check against haveibeenpwned.com** drop-down set to **YES** and click the **Submit** button (**Figure 3**):

**Figure 3**

[![image-1645787475956.png](https://docs.deeztek.com/uploads/images/gallery/2022-02/scaled-1680-/image-1645787475956.png)](https://docs.deeztek.com/uploads/images/gallery/2022-02/image-1645787475956.png)

- After successfully setting the password, click on the **click here** link located on the top of the window to login (**Figure 4**) or alternatively use one of the links in a **Hermes Secure Email Gateway Daily Quarantine Report** or a **Hermes Secure Email Gateway Scheduled Quarantine Report**.

**Figure 4**

**[![image-1645788478956.png](https://docs.deeztek.com/uploads/images/gallery/2022-02/scaled-1680-/image-1645788478956.png)](https://docs.deeztek.com/uploads/images/gallery/2022-02/image-1645788478956.png)**