Message History

Message History allows you to search, view, release messages to your mailbox as well as block/allow senders.

By default, Message History shows a maximum of 1000 messages sent to your e-mail address over the past 24 hours. The maximum messages limit can be increased by adjusting the Search Results Limit drop-down to 1500, 2500, 5000, 10000 or 15000 messages. Be aware that limits of 10000 or 15000 will significantly increase page loading time (Figure 1):

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Search Messages

Message History relies on Start Date/Time and the End Date/Time to quickly locate messages. It's important that you have a approximate date and time of the message you are searching for best results.

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Set the Number of Messages to Display

By default the Message History page displays 50 messages at a time. You can select to display 5075 or 100 or Show all messages by clicking the Show entries drop-down field (Figure 1).

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Sort Messages

All the Column titles in the Message History page can be clicked to sort the messages Ascending (Small to Big) or Descending (Big to Small). Click on the corresponding Column title to sort by the following fields: Archived, Date/Time, Sender IP, Return-Path, From, To, Subject, Score, type or Action (Figure 1):

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Release Email Messages to your Mailbox

Releasing messages will instruct the system to deliver the messages selected to your mailbox. This action can be performed for any type of message regardless if the message was initially quarantined. This is useful for releasing lost email or releasing quarantined messages that were never delivered to your mailbox.

The system can ONLY release messages that are not archived. Messages that have been archived cannot be released. They can only be viewed and/or downloaded. You can easily see if a message has been archived by looking at the Archived column in the message listing. If it's set to N, then the message has NOT been archived thus it can be released. If it's set to Y then the message has been archived thus it cannot be released. It can only be viewed or downloaded (provided your administrator has allowed you the capability to download messages). 

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Block & Allow Senders

Block/Allow rules should NOT be used as a method of spam control. Legitimate mass marketing email campaigns should be handled by unsubscribing from those campaigns.

Setting an action of ALLOW will only bypass the sender in the Spam filter. E-mails with banned files or malware will still be blocked. Only your Hermes SEG Administrator can set to allow for those types of e-mails.

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Most marketing/spam email campaigns will auto generate the From email address each time they send out emails. An auto generated email address will look similar to the example below:

d-3-2492042-40004013-2-1-us2-c2bf84fa@aflac-onlineservices.com

In this example, each time an email goes out from this email campaign, the string before the (d-3-2492042-40004013-2-1-us2-c2bf84fa) will always be different while the domain string after the @ (aflac-onlineservices.com) will remain the same. Therefore, creating a block/allow rule using the Return-Path email address is pointless since the Block/Allow rule you previously created will not fire next time an email from this marketing campaign gets received since the string before the @ will be different. In these cases, it's recommended to navigate to the Sender Filters part of the documentation and follow the instructions under the Add Domain  section in order to create a rule by using the domain string after the @ (aflac-onlineservices.com).

Train the Bayes Database

The ability to Train the Bayes Database is disabled by default and can only be enabled and available for your use if your system Administrator has enabled it for your e-mail address. 

NEVER use legitimate mass marketing emails to train the Bayes Database as Spam. Inversely, you should NEVER use spam emails to train the Bayes Database as non-spam. These actions will corrupt the Bayes Database and lead to the system misidentifying spam and non-spam emails. Additionally, you should avoid training the Bayes Database with forwarded spam emails.

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View & Download Email Messages

When viewing messages, links and other malicious content is NOT disabled. Ensure you exercise proper caution to prevent any infection on your computer.

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Revision #10
Created 3 January 2021 16:05:29 by Dino Edwards
Updated 25 February 2022 18:03:25 by Dino Edwards