Hermes SEG User Guide

Accessing the User Console

The User Console can ONLY be accessed by clicking on any of the links or buttons on the daily Hermes Secure Email Gateway Daily Quarantine Report or the scheduled Hermes Secure Email Gateway Scheduled Quarantine Report.

Hermes Secure Email Gateway Daily Quarantine Report

The Hermes Secure Email Gateway Daily Quarantine Report is a report that Hermes SEG generates on a daily basis and delivers to each user's mailbox. The report MAY contain any emails from the previous day that the system has quarantined and did NOT deliver to the user's mailbox. By default ALL users receive this report on a daily basis regardless if the report contains quarantined emails.

Hermes Secure Email Gateway Scheduled Quarantine Report

The Hermes Secure Email Gateway Scheduled Quarantine Report is a report that Hermes SEG generates on 2, 4 or 8 hour intervals (depending on configuration) and delivers to a user's mailbox providing that the user was configured to receive this report. The report MAY contain any emails from the same day that the system has quarantined and did NOT deliver to the user's mailbox. By default this report is NOT send to any users unless those users have been specifically configured to receive this report.

Each report contains the following links:

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Additionally, if quarantined messages exist, the following buttons will be next to each quarantined message:

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User Console Login

First Time User Console Login

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User Portal Login

  1. Verify your email address appears in the Email Address field (this field cannot be modified).
  2. Enter your password in the Password field.
  3. Click on the Sign In button (Figure 1).

Figure 1

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Forgot Password to the User Console

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  1. The system will re-direct you to the Reset Password page. Click on the Send Code button (Figure 2).

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Report Settings

Every night starting at 12:30 a.m., Hermes SEG sends Daily Quarantine Reports to all the recipients in the system. The Daily Quarantine Reports functionality is two fold. First, it provides customized links to the User Console for each recipient and a listing of any quarantined messages.  This default functionality can be changed by editing the Report Settings in the User Console.

Enable Quarantine Reports Regardless if quarantined messages exist

By setting this option, Hermes SEG will send a quarantined report on the interval set by the Quarantine Report Frequency drop-down. Setting a Daily report frequency will generate a report for the previous day's quarantined messages. Setting Every 2, 4 or 8 Hours Report Frequency will generate a report for the previous 2, 4 or 8 hours of quarantined messages. If there are no quarantined messages, the report will be empty (Figure 1).

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Enable Quarantine Reports Only if quarantined messages exist

By setting this option, Hermes SEG will send a quarantined report on the interval set by the Quarantine Report Frequency drop-down. Setting a Daily report frequency will generate a report for the previous day's quarantined messages. Setting Every 2, 4 or 8 Hours Report Frequency will generate a report for the previous 2, 4 or 8 hours of quarantined messages. If there are no quarantined messages, the report will NOT be sent (Figure 2):

Figure 2

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Disable Quarantine Reports

By setting this option, Hermes SEG will not send a quarantine report for your email address regardless if quarantined messages exist or not. This option is not recommended unless you have a specific need (Figure 1).

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Sender Filters

Sender Filters permits you to either Block or Allow sender email addresses or sender domains. Setting an action of ALLOW will only bypass the sender in the Spam filter. E-mails with banned files or malware will still be blocked. Only your Hermes SEG Administrator can set to allow for those types of e-mails.

Add Email Address

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Add Domain

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Delete Sender

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Change Password

 

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Message History

Message History allows you to search, view, release messages to your mailbox as well as block/allow senders.

By default, Message History shows a maximum of 1000 messages sent to your e-mail address over the past 24 hours. The maximum messages limit can be increased by adjusting the Search Results Limit drop-down to 1500, 2500, 5000, 10000 or 15000 messages. Be aware that limits of 10000 or 15000 will significantly increase page loading time (Figure 1):

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Search Messages

Message History relies on Start Date/Time and the End Date/Time to quickly locate messages. It's important that you have a approximate date and time of the message you are searching for best results.

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Set the Number of Messages to Display

By default the Message History page displays 50 messages at a time. You can select to display 5075 or 100 or Show all messages by clicking the Show entries drop-down field (Figure 1).

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Sort Messages

All the Column titles in the Message History page can be clicked to sort the messages Ascending (Small to Big) or Descending (Big to Small). Click on the corresponding Column title to sort by the following fields: Archived, Date/Time, Sender IP, Return-Path, From, To, Subject, Score, type or Action (Figure 1):

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Release Email Messages to your Mailbox

Releasing messages will instruct the system to deliver the messages selected to your mailbox. This action can be performed for any type of message regardless if the message was initially quarantined. This is useful for releasing lost email or releasing quarantined messages that were never delivered to your mailbox.

The system can ONLY release messages that are not archived. Messages that have been archived cannot be released. They can only be viewed and/or downloaded. You can easily see if a message has been archived by looking at the Archived column in the message listing. If it's set to N, then the message has NOT been archived thus it can be released. If it's set to Y then the message has been archived thus it cannot be released. It can only be viewed or downloaded (provided your administrator has allowed you the capability to download messages). 

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Block & Allow Senders

Block/Allow rules should NOT be used as a method of spam control. Legitimate mass marketing email campaigns should be handled by unsubscribing from those campaigns.

Setting an action of ALLOW will only bypass the sender in the Spam filter. E-mails with banned files or malware will still be blocked. Only your Hermes SEG Administrator can set to allow for those types of e-mails.

Figure 1